Services
We understand that even the most cherished pieces may need a little extra care over time. With a fee (unless stated below or adhering to the Warranty Policy), you are able to request any service listed below via contacting us here.
With our in-house jeweller of over 40 years, we'll identify any issues and provide an assessment of the problem.
If required, a cleaning and polishing can be provided to remove light scratches and revive the brilliance of your pieces. For yellow and rose gold pieces, we offer complimentary cleaning and polishing within the first 12 months of purchase. The responsibility for the delivery cost lies with you.
White gold specifically requires rhodium plating after it has been cleaned an polished. This can be done with an additional fee.
Should any diamonds or stones require replacement, our in-house jeweller can assist in sourcing and skilfully set a new one, ensuring a seamless match. This will be determined after an initial assessment to determine feasibility.
We offer 12 months of complimentary ring resizing service for adjustments up to one size larger or smaller, ensuring your perfect fit if the initial size isn’t quite right, depending on your ring style.
Proof of purchase will be required. The responsibility for the return cost lies with you.